Store Policies

➜ How long until I see a difference?

Thats a great question! We are all unique and our bodies process vitamins in different ways. For that reason how long it takes to see a difference will vary. But as rule of thumb you should expect to see a difference in the overall length and thickness of your hair in 90 days. Please be sure to take before and after pictures so that you can accurately compare the difference.

➜ Are there any side-effects?

No there are no known side-effects for our vitamins.

➜ Can children use these vitamins?

No. These vitamins are intended for people over the age of 18.

➜ How do get my discount if I order on Amazon?

The 2 and 3 month supply discounts are added in the checkout on Amazon. For larger quantities with discounts order directly from our store.

➜ Do I get the free ebook if I order on Amazon?

I’m afraid not. The free ebook offer is only available for orders made through our website. If you have placed an order through us in the past and would like to receive your free ebook please submit a support ticket.

➜ My hair is breaking what should I do?

Our free e-book comes with the purchase of the vitamins Will include hair regimen advice that will guide you through all aspects of caring for your hair.

➜ How to Place an Order

To place an order, select your items and place them in your shopping cart. You will then be taken to the Checkout Screen where you can review and purchase your items.

➜ Acceptable Forms of Payment

PayPal only!

➜ Shipping and Delivery

We are currently shipping to the UK, Belgium, Cyprus, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Republic Of Ireland and Spain. As the purchaser you will be responsible for providing the correct mailing address as Elongtress.co.uk cannot accept responsibility if packages are sent to the wrong address.

Your shipping fee will be calculated during the checkout process and it will depend on the weight of the items you are ordering.

Order Processing Times:

We ship Monday-Friday and try to process all orders made within 48 hours (holidays and weekends excluded). Orders that are submitted on weekends or holidays will be processed on the next business day.

Tracking Your Order

When your order is ready to be shipped, you will receive shipment confirmation e-mail. Our orders are dispatched usually within 1-2 business days after the order has been placed and will arrive 7-10 business days after it is shipped. Your confirmation e-mail will contain dispatched details as well as your tracking number.

➜ Cancellations and Returns

Elongtress.co.uk stands behind the products we sell. Although we understand that for a variety of reasons, a customer may feel that a product may not work for them

Our products are fulfilled by Amazon and as such are covered by Amazon’s return policy. Just follow the instructions in the packing slip that arrives with your order.

Damaged or Faulty Products

Damaged or Faulty products are also covered by Amazon’s return policy. Please refer to your packing slip.